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Pre-sales Service
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Market Information and Research Services
Provide detailed market analysis to help customers understand trends and demands in their region to support dealers in positioning products effectively.
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Product Information and Samples
Supply comprehensive product catalogues, including technical specifications, usage instructions, and certifications.
Offer product samples for evaluation to help dealers assess quality and suitability for their markets. -
Flexible Quotation
Present competitive pricing based on order volume and relationship duration.
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Payment Flexibility
Offer multiple secure payment methods to accommodate international transactions, including wire transfers, credit cards, and PayPal.
In-Sales Service
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Customization Services
Engage with customers to discuss specific needs and product options.
Provide tailored recommendations based on customer requirements, including custom designs if available. -
Efficient Order Processing
Implement an efficient order management system to ensure quick and easy processing of customer orders.
Provide clear communication on order confirmation and anticipated production timelines. -
Production and Logistics Updates
Keep customers informed about production progress and timelines through regular updates.
Coordinate reliable logistics to ensure timely and accurate delivery of products, providing tracking details for transparency. -
Dedicated Account Management
Assign specific account managers to each dealer, providing a single point of contact for inquiries and support throughout the sales process.
Facilitate regular check-ins to address any mid-sales concerns or adjustments.
After-Sales Service
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Follow-up and Customer Satisfaction Services
Conduct follow-ups or surveys to ensure customer satisfaction immediately after delivery.
Actively seek feedback on product performance and service experience to identify areas for improvement. -
Technical Support and After-Sales Service
Offer ongoing technical support for product installation, troubleshooting, and maintenance queries.
Provide comprehensive user manuals, online resources, and instructional videos to assist customers in understanding and using the products. -
Warranty and Return Management
Clearly outline warranty coverage and processes for filing claims in case of defects or issues.
Streamline the return process for unsatisfactory products, ensuring hassle-free exchanges or refunds. -
Regular Communication
Provide customers with information on new product development, promotions, market insights, etc. promptly, break the information gap, help customers grasp the market situation and the latest product trends, and always stay at the forefront of the market.
Phone: 
Email: 
Address: NO.529 Binhai Road, Economic and Technological Development Area, Wenzhou, Zhejiang, China
